This seminar is claimable under HRD Corp Claimable Courses Scheme.

HRD Corp Program Approval Number: 10001616387

Course objectives:

• Understand the role of KPI in strategic and operational performance management.
• Translate organizational strategy and objectives into measurable departmental KPI.
• Apply the SMART criteria to develop clear, measurable and achievable KPI.
• Distinguish between leading and lagging indicators to balance performance management.
• Develop KPI cascades that align individual and departmental goals with corporate priorities.
• Evaluate and refine KPI to ensure relevance, clarity and continuous improvement.